FAQ & Privacy Policy

Privacy Policy



This Privacy Policy is applicable to The Bent Scoop and sets out our policy on the gathering and use of information on this site and our other sites (collectively “Sites”). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.


Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.


Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.


With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.


The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


The Company, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.


The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.


The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of our Sites are restricted to certain individuals such as health care professionals or our prescription drug patients and we may require these individuals to register upon entry by providing us with certain information.


Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information:

Personal information you share with us is stored on our database servers at Company data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.


If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.


By using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.


What makes your cookie dough safe to eat raw?

First of all, we have removed the raw egg component, and any ingredient, such as milk, that would require refrigeration. We also use a special heat-treated flour to make sure there are no pathogens or contaminates that may cause you to become ill. The virus that causes E.coli can live in raw flour, so make sure you are only consuming our raw cookie dough, and not anything made from raw ingredients.


How long does Edible Raw Cookie Dough last?

We make our batches fresh and refrigerate them overnight to ship to you the next day. We do not use refrigeration when shipping, so your Dough MAY arrive melted in summer heat. THIS IS OKAY!! Butter is completely safe to consume after it has melted. You may even prefer the warm, frosting-like texture of slightly melted dough. Just stir it back up and dig in! If not, you can let it cool at room temperature or chill it in the fridge or freezer until it reaches your desired consistency.

The Bent Scoop’s Edible Raw Cookie Dough can remain unrefrigerated for up to 2 weeks from the packing date. If you have the will power not to dig into your Edible Raw Cookie Dough right away, just place it in the fridge to extend the shelf life for up to 6 months. You will want to dig into your Dough before then, as it tastes its best. Just be sure to hide it from anyone else in your home, (we suggest at the back, behind the forgotten jar of pickles) or you might find it missing. Freezing the dough can extend the shelf life for up to 1 year, but it may not taste as good as when it’s fresh!


Does The Bent Scoop’s Cookie Dough contain nuts?

Although only a few of our flavours actually have nuts in the recipe, but we can not guarantee that are non-nutty doughs are completely nut-free. All of our Edible Raw Cookie Dough is mixed on shared equipment, and although we do everything we can to thoroughly clean the equipment after mixing with nuts, we can not guarantee that there is no cross contamination of any possible allergens. If you are concerned or have severe nut allergies, you must be aware that we are NOT a nut-free facility and to consume our doughs with discretion. The Bent Scoop will not be held responsible for adverse reactions to the cookie dough consumed as we can not guarantee it has not come in contact with allergens during preparation or transit.

Is The Bent Scoop vegan or gluten free?

Although our standard Edible Raw Cookie Doughs are not vegan or gluten free, we do have a vegan AND gluten free package, that contains 6 delicious flavours made completely with vegan and gluten free ingredients. Check out our packages here.


Can I bake my Edible Raw Cookie Dough into cookies?

Why would you want to bake this extraordinary, delicious, raw cookie dough goodness into a common cookie?! Not only do we recommend you eat it raw for yumminess factor, The Bent Scoop’s Edible Raw Cookie Dough is not able to be baked. With the omission of eggs, which act as a rising agent, the cookies would not turn out very good. So we suggest you leave well enough alone, and enjoy your delectable raw treat the way it was meant to be.


Does The Bent Scoop have a store?

Yes, we do! The Bent Scoop originated out of The Bent Spoon which is located at 448 John St, Burlington, ON, Canada L7R2K5. The Bent Scoop’s 18 standard flavours (12 regular and 6 Vegan & Gluten-Free) are available here, as well as a delicious assortment of soups, salads and sandwiches. We even have Edible Raw Cookie Dough Ice Cream Sandwiches!


Can I order for local pickup or delivery?

Our only method for delivery at this time is shipping via orders through the website. Please view are catering options here. We would be more than happy to allow for a personal pick up from our store front during The Bent Spoon’s regular operating hours.


Where can you ship to?

Currently, we are able to ship anywhere in Ontario. We will be expanding to include the rest of Canada as soon as we are able. Don’t worry, we will let you know when that is!


Can I mix and match the flavours to create a custom package?

Currently we are unable to customize packages. We are limiting selection to pre-determined packages as we have limited space and equipment to be able to keep up with customizing each package.


My Edible Raw Cookie Dough is on back order. When will I get it?

With our current facilities, we can only make so many packages a day. All orders are placed in priority sequence. If you need your dough for a certain date, please order well in advance (at least 2 weeks), and put your required delivery date in the notes of your order. By doing this, we have ample notice to freshly prepare and ship your dough for the day you need it.


What is your return/refund policy?

Due to the perishable nature of Edible Raw Cookie Dough, The Bent Scoop can not offer returns or exchanges. If there is something wrong with your order, please contact our Customer Service and we will do everything we can to ensure you are happy with your experience with The Bent Scoop. The Bent Scoop will not be held responsible for theft or damage to packages left outdoors resulting from a delivery that someone was unable to receive the package; we also can not take responsibility for delayed or undelivered packages that resulted from incorrect shipping information given during the ordering process.


From our mixing bowl to your front door. We strive to provide quality products and services to you, your family and friends!


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